CRASH REPLACEMENT: All Ritte Van Vlaanderen frames are covered by a full 3 year factory warranty against defects in material and construction. They are also covered by a 1 year crash replacement program. The crash replacement program works like this: If you have an accident that damages the frame you contact your place of purchase and/or Ritte Customer Service. Customer Service will provide you with an address where you can ship the frame. The frame will be inspected when it is returned to Ritte Van Vlaanderen. You and/or your dealer will be contacted by Customer Service and provided with the details of the tech inspection as well as the prorated amount for a replacement frame. Our number one goal at Ritte Van Vlaanderen is to support our customers.
WARRANTY: Ritte Van Vlaanderen products are warranted against any manufacturing defects in materials and/or workmanship for three years. This warranty is expressly limited to the repair or replacement of a defective frame, fork or defective part and is the sole remedy of the warranty. This warranty is extended to the original owner and is not transferable and is subject to the following conditions and limitations. Claims under this warranty must be made through firstname.lastname@example.org. Original proof of purchase is required before a warranty claim may be processed. The warranty does not cover structural or cosmetic damage arising from abuse or misuse including but not limited to damage caused by crashes or collisions, owner neglect, improper installation and/or assembly, improper maintenance, modifications, additions, changes to the original product, or other excessive, improper or abnormal conditions. Wear from normal use or environmental exposure is not covered by this warranty. Ritte Van Vlaanderen will replace at its sole discretion any item or any portion of that item deemed defective under this warranty with the same or comparable model (due to product evolution). All claims with the manufacturer should be processed through Ritte Van Vlaanderen. Labor charges incurred from part changes, assembly, disassembly and freight are the responsibility of the owner. Warranty does not offer any cash refunds.